Welcome to the Unofficial Guide to Xbox Live

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Written by Administrator

If you receive this message it means you may have a problem with one or more of the following:-

• Ensure you are not trying to use the Official wireless adapter AND an Ethernet cable in the network port at the same time
• If you are using the Xbox 360 Wireless adapter try the adapter in another USB port, try all three front and back
• There may be a fault with the cable you are using (even if the cable works with your PC, try a different cable, as the 360 needs all of the wires in use, some cables only use a few of the wires)
• There may be a fault with the port of the router you are connecting to.
• There may be a fault (or its disabled) with the Network card of the PC you are connecting to.
• There may be fault with the Xbox network port, if you've had storms in your area lately its possible the network card has been affected, this is very common in the US during the stormy seasons
• If you are using a D-Link DI-624 Rev C, try using an Xbox Live Certified version of firmware (2.70 or 2.53)

Basically you need to find out what part of the network is at fault by troubleshooting the issue. For example, try another cable, or try that cable with your PC. If the cable works with the PC you know that's not to blame, so you can tick that off your list.

If you connect to an ethernet port on your modem/router, try your PC in that port, does it work? If so its not the modem or router port etc etc. Work your way through until your left with the area that has the issue.

Make sure your using the correct cable

RJ45 and RJ11 cables look quite similar ensure your using the correct one, RJ45 having the larger end connector which fits snug, the RJ11 cable (which is meant for modems, ADSL WAN connections and phones, is the smaller connection and will be loose in a RJ45 socket, which obviously won't work

 

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