FAQs

I'm having trouble joining games or chatting

Details

Written by Administrator

This is a firewall or NAT issue 9 times of out 10. You or the person you are joining have firewalls and they are both blocking requests to each other.

Go here to find out how to check your NAT status. And here to get it to a Status of Open. If that doesn't solve your voice problem read on.

Check your headset

Record a voice message on your headset and play it back. This will ensure your mic is working correctly.

Check your Privacy Settings

On the 360 Dashboard:-

• Highlight your Gamertag

• Press A

• Select Edit Gamer Profile

• Select Privacy Settings

• Select Communications

Three options will appear:-

• Everyone
• Friends only
• Blocked

Ensure you have the correct setting selected

If the privacy settings are not visible, ensure the Family Settings are turned off on the Settings blade of the dashboard.

Friends list "Issue"

If the person you are wanting to chat to is on your friends list, try removing them (and they have to remove you from their list as well). And then re-send invites outs. This does seem to work in some cases. Indicating there maybe a glitch in the friendslist sometimes.