FAQs

Wireless Gaming Official Wireless Adapter Incompatibility list

Details

Parent Category: Frequently Asked Xbox Live Questions

Created on Friday, 07 January 2011 08:38

Last Updated on Tuesday, 30 April 2013 12:53

Written by Administrator

Some routers when set-up in certain wireless modes just don't get on with the Official external and Internal Xbox adapters.

The information on this page has been established by helping Xbox live users over the years and carrying out the testing of various wireless options to try to connect the Official G, N and Internal N adapter to various routers in various modes. Some routers fail to connect at all even with no security, some will only connect in certain modes.

Please remember this is our own unofficial list you may not find this information on your router manufacturers official website. If your router is listed below please see below for any available available workarounds we have listed and also check the router manufacturers website to see if there is a later version of firmware available for your router as your problem may have already been fixed. Don't use the routers internal firmware update checker, check the website

If your issue hasn't been fixed I would encourage you to raise a support ticket with your router manufacturer, if they don't know about the issue they cannot fix it.

Please be aware that the following routers do NOT work with the Official Wireless G or N Adaptors

• US ROBOTICS 8054
• Belkin F5D7630UK4A See here

• 3com Officeconnect 3CRWE754G72-A
• Netgear WPNT834 (The official adapter will not connect to this router to start with, connect your Xbox via Ethernet to the router first to obtain all Dashboard updates, then try connecting via wireless)

• ZyXEL NBG334W  There have been reports of this model of ZyXEL not working with the Official Adapter
  
• D-Link DI-624+ (The DI-624 works fine, but not the + version)
• Netgear DG834G V5 (At time of writing 3/9/09 firmware version 6.00.25 and earlier firmware versions for the V5 do not work with the official adapter, the 360 will be able to see your wireless network with or without security but will not be able to join the network)

• Billion 7300N At the time of writing (17/5/10) It has been reported that users of new Official Wireless N Adapter cannot communicate with this router in N mode and can only connect in G mode, please ensure you have the latest firmware for your router as this may be fixed in a later release of firmware.

• Belkin F6D4230-4 v1 (N150) At the time of writing (20/5/10) It has been reported that users of new Official Wireless N Adapter cannot communicate with this router in N mode and can only connect in G mode (or N only mode), please ensure you have the latest firmware for your router as this may be fixed in a later release of firmware.

• Belkin F7D2401 v1 firmware version 1.00.38 At the time of writing (12/12/10) It has been reported that users of the Official Wireless N Adapter cannot communicate with this router, it is possible to see the wireless network but you cannot connect when entering the wireless password, it fails to connect even with no security, this may also be a problem for the Xbox360S(Slim) internal adapter and the Official Wireless G adapter. Please check Belkin's website for further firmware updates as this may be resolved in a later version of firmware.

• Belkin F5D8636-4 v1 firmware version 1.00.06 (Australian version)  At the time of writing (09/08/11) It has been reported that users of the Official Wireless N Adapter cannot communicate with this router, it is not possible to connect to this router in Wireless N mode with or without wireless security. Please check Belkin's website for further firmware updates as this may be resolved in a later version of firmware.

• Dlink DIR-655 firmware version 2.00NA and 2.01NA At the time or writing (05/05/11) it has been reported that users of the Official Wireless N Adapter cannot connect to the router in WIreless N mode. If the router is set to Wireless N only mode it will not connect, if the router is set to mixed mode it will connect in Wireless G mode even though Wireless N is available. Please view the Dlink website to see if there is a later version of firmware available as this issue may be fixed in a later version of firwmare. This issue does not affect the Xbox360S(Slim) internal adapter, which will connect successfully in Wireless N mode.

• Linksys/Cisco E3000 firmware version 1.0.04 (build 6)  At the time or writing (20/07/11) it has been reported that users of the Official Wireless N Adapter cannot connect to the router in WIreless N 5Ghz mode or Wireless N mixed 5Ghz mode. If the router is set to 2.4Ghz Wireless Go mode the Xbox will connect. Please view the Linksys/Cisco website to see if there is a later version of firmware available as this issue may be fixed in a later version of firwmare.
• Devolo dLAN 200 AV Wireless N. At the time of writing (31/10/11) it has been reported that users of the Official Wireless N adapter cannot connect to the Devolo homeplug Wireless N kit when using WPA2 security. Check to ensure you are using the latest version of firmware as this may be fixed in firmware at a later date. You can use WEP or WPA as an alternative.
• Linksys WRT160N v3 At the time of writing (01/10/12) It has been reported that users of the Official Wireless N adapter cannot communicate with this router in N mode and drops back to G mode, please ensure you have the latest firmware for your router as this may be fixed in a later release of firmware, this was found when using Firmware v3.0.03 build 003

• Linksys WRT120N At the time of writing (15/11/10) It has been reported that users of the Xbox 360 Slim Internal wireless N Adapter cannot communicate with this router in N mode and can only connect in G mode, please ensure you have the latest firmware for your router as this may be fixed in a later release of firmware. At present the only way to connect in pure N mode with this router is to disable wireless security (not recommended), this was found when using Firmware 1.0.05 (Build 03).

• Linksys WRT160N v1 At the time of writing (18/11/10) It has been reported that users of the Xbox 360 Slim Internal wireless N Adapter cannot communicate with this router in N mode or G mode, please ensure you have the latest firmware for your router as this may be fixed in a later release of firmware. At present the only way to connect in pure N mode or Mixed with this router is to disable wireless security (not recommended), this was found when using Firmware v1.02.11

• Belkin F7D2401 v1 firmware version 1.00.41 At the time of writing (27/05/11) It has been reported that users of the Xbox 360 Slim Internal wireless N Adapter cannot communicate with this router in any wireless mode, with or without wireless security enabled. The network is visible but you cannot connect to it. Please ensure you check the Belkin website to ensure you are using the latest firmware for your router as this may be fixed in a later release of firmware. ** Updated 14/8/12 - This issue is now resolved in firmware version 1.00.42 **
• Belkin F9K1103 v1 firmware version 1.00.40 At the time of writing (28/06/11) It has been reported that users of the Xbox 360 Slim Internal wireless N Adapter cannot communicate with this router when using WPA2 (AES) security, WEP and WPA security modes do work. It is possible this issue also affects the Xbox Wireless G and Wireless N external adapters. Please ensure you check the Belkin website to ensure you are using the latest firmware for your router as this may be fixed in a later release of firmware. 26/07/11 Update - This has been confirmed as fixed in firmware version 1.00.42 which you can download here
• Netcomm NB14WN ADSL2+ firmware version FW A11 AU  At the time of writing (23/09/11) It has been reported that users of the Xbox 360 Slim Internal wireless N Adapter cannot communicate with this router when using any form of security (WEP/WPA/WPA2). It is also not possible to connect in Wireless N mode only Wireless G (Wireless G - No Security, or B+G+N - No Security). Please ensure you check the Netcomm website this may be fixed in future firmware
• ZyXel P-661HNU-F1  At the time of writing (23/11/11) It has been reported that users of the Xbox 360 Slim Internal wireless N Adapter cannot communicate with this router when using WPA2 security. However WPA-PSK(TKIP) has been found to work. Please ensure you check the Zyxel website  this may be fixed in future firmware
• Tenda W268R  At the time of writing (27/12/11) It has been reported that users of the Xbox 360 Slim Internal wireless N Adapter cannot communicate with this router with or without wireless security or in Wireless G or N mode or mixed mode. Please ensure you check the Tenda website this may be fixed in future firmware
• BT Home Hub 3 Firmware version 4.7.5.1.83.8.57.1.3 (Type A) other firmware versions may also be affected. At the time of writing (13/6/12) It has been reported that users of the Xbox 360 Slim Internal wireless N Adapter cannot communicate with this router in N mode. When trying to stream using Media Centre the connection is reported as G and not N, there is no known work around, this may be fixed in future firmware.
• Arris TG862G/CT ( Xfinity ) . At the time of writing (3/7/12) It has been reported that users of the Xbox 360 Slim Internal wireless N adapter cannot communicate with this router with any form of wireless security. Please see the following forum posts here and here for more information. Please note Comcast have formally responded with regards to this issue and the details can be found here
• Edimax BR-6424N. At the time of writing (28/7/12) It has been reported that users of the Xbox 360 Slim Internal wireless N adapter cannot communicate with this router using WPA2-AES security. This was discovered using firmware version v1.21, WPA(TKIP) has been found to work. Please check the manufacturer website as this issue may be fixed in a later version of firmware.
• TPLINK TL-WR2543ND. At the time of writing (7/8/12) It has been reported that users of the Xbox 360 Slim Internal wireless N adapter cannot communicate with this router in Wireless N 802.11 mode. This was discovered using firmware version 3.13.17 Build 120509 Rel.33890n. You can however connect using Wireless G mode. Please check the manufacturer website as this issue may be fixed in a later version of firmware.
• Billion 7800N At the time of writing (25/8/12) It has been reported that users of new Xbox 360 Slim Internal wireless N adapter cannot communicate with this router with or without security enabled using firmware 106D. This issue is fixed in firmware 106G.