FAQs

Motorola Surfboard SBG6580 High Ping Packet Loss

Details

Written by Administrator

It has been known for some users of the Motorola Surfboard SBG6580 to suffer from lag and when running a test at www.pingtest.net high packet loss. This has been found to be linked to the modem's built in flood and firewall protection, which aren't needed when you are connecting this modem your own router to the modem as your router should have its own security and firewall settings.

Do not carry out these instructions if the SBG6580 is the device you connect all of your clients (PC/Xbox 360 etc)  to as it will no longer be protecting your clents (unless you have security on your other clients, software firewalls etc). This is only to be used if your SBG6580 connects to a second router where your second router is used to connect to your PC/Xbox 360 etc etc

To resolve this problem please follow the instructions below:-

• Connect your PC directly to the modem
• Open a web browser window.
• Type in the IP address for the modem 192.168.0.1
• Type in the default Username: admin
• Type in the default Password: motorola
• Click on the Firewall Menu
• Untick IP Flood Detection (see screenshot below)
• Untick Firewall Protection (see screenshot below)
• Click Apply
• Wait 30secs, restart the modem restart the router restart your Xbox

(Click to enlarge the image above)

Thanks to boyinblue3 of the Official Xbox Forums for bringing this to my attention