FAQs

Getting disconnected from Xbox Live

Details

Written by Administrator

You can get disconnects for many reasons on Xbox Live.

Here is a check list:-

1. Check your NAT status
2. If you NAT is Open, ensure you don't have UPnP, DMZ and Porforwarding configured, they are designed to work on their own, not together
3. If you are using Wireless, try changing the wireless channel on your router to Channel 11. And/or try moving the router/Xbox to a different position in your house. Also check for devices in close proximity that could interfere. (Cordless phones, microwaves, Digi-senders), click here for more wireless help
4. Run a speedtest to ensure your speed is sufficient for Xbox live www.speedtest.net

If you have done the above. Try connecting your Xbox direct via Ethernet to rule out any problems with wireless.

If you are still having issues and if you are on ADSL, read on

The "Up to 8Mb Upgrade"

In the UK ADSL speeds used to be 1 or 2Mb in general. And on the whole most people experienced stable internet connections and as such, stable gaming.

Since the upgrade of the majority of the UK to "Up to 8Mb Broadband" (and now up to 20/24Mb) some people have been experiencing either disconnects while gaming, or poor connections speeds.

Most people will blame the telephone provider or ISP (or both) for this. And while this might be the case, it has been found that a large proportion of disconnects/poor connection speed issues are actually down to the internal wiring inside the customers homes.

Poor, old, badly installed internal wiring can have a massive effect on the quality of your internet connection.

Some people say - "Well.. it worked before I went to 8Mb!?"

That is a fair point, but on a 1 or 2Mb connection, the service was a lot more tolerant to errors caused by wiring.

But as you push the service and reach the limits of what data can be put over your copper wiring, any wiring issues will show up and impact your connection.

Your telephone provider is only responsible for the master phone socket in your home. Any other wiring is your responsibility.

Follow the steps below to rule out any issues with your own wiring:-

• Check your router log files, see if there are any indications of "loss of syncronisation" or ATM/WAN down when the disconnects occur.
• Locate the master phone socket in the house
• Disconnect ALL other devices that plug into a phone socket in the house, and the filters. Including Sky and any other devices that use a phone socket. So that the only thing connected to the phone line is your router/modem, no other phones, nothing else.
• Plug your router/modem into the ADSL filter and then into the master phone socket (it must be the master socket), see if the disconnects persist. If they do, try another ADSL filter.
• Remove the master socket faceplate and try connecting to the test socket

If the problem has been resolved by following the steps above. You have a wiring issue in your home.

If you still have problems try a different router/modem if possible

If you have tried another router/modem or cannot do this, contact your ISP about the issue.

The guys over at DSL ZoneUK have some good info on improving and troubleshooting your wiring