How to cancel your Xbox Live Membership Auto Renewal

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Parent Category: Frequently Asked Xbox Live Questions

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If you signed up to Xbox Live using a credit card your memebership will automatically renew when your membership is due to expire. If you wish to turn off autmatical renewal please visit http://www.xbox.com/accounts.

Please Note: The option to turn off this feature yourself was removed from all regions in February 2010 apart from:-

• USA
• Germany
• Taiwan
• Japan

If you are outside those regions you will have to call you local Xbox support desk, details for the UK are below, for contact detals for other regions please visit www.xbox.com :-

UK support contact:

020 7365 9792 or 0800 587 1102

Hearing Impaired (TTY device):
0800 587 1103

Hours of operation:
Monday-Friday: 09:00-22:00
Saturday: 09:00-20:00
Sunday: 09:00-17:00