Welcome to the Unofficial Guide to Xbox Live

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Is your Xbox 360 connected to your router wirelessly do you have a wireless Turtle Beach Headset, are you getting disconnected from Xbox live or experiencing lag?

If so the issue could be linked to your Turtle Beach Headset. As lag and drop outs on live can be caused by many many different issues the first and most simple thing to try is to power all of the Turtle Beach equipment off and play on live without it. If you continue to experience lag it is nothing to do with the headsets and you need to look elsewhere to resolve the issue.

But if the lag stops it could be down to the headset, the headsets use the 2.4Ghz wireless band which is used by most other devices on your network (and your neighbours) bluetooth, microwaves, cordless phones they all use this band so it can get very crowded. And although the Turtle Beach Headset is a channel hopper (looking for a wireless channel that is not in use in the 2.4Ghz band) it is possible for this still to affect your wireless connection between your Xbox and router.

First of all try to locate the Turtle Beach Wireless Digital RF Transmitter as far away as possible from your Xbox and do not locate it directly in between your Xbox and your wireless router. If that does not help try changing the wireless channels on your router.

If you are still having issues after that and your router supports the Standard/Wideband (or 20Mhz/40Mhz) settings try set the router to Standard or 20Mhz, you can find more tips here